Support Services

First to respond, prepared to resolve and committed to results.

Clinical and IT Support from Experienced People

Our Level 1 Help Desk and Level 2 Applications support team is comprised of experts with operator experience across multiple disciplines that can provide support for an ever-growing list of applications. We go beyond the major EHR vendors such as McKesson, MEDITECH, SIEMENS, EPIC, Allscripts and NextGen and work diligently to identify the best approach to finding a solution. We offer support for both transition periods as well as complete outsourced solutions that exceed industry standards in customer care. Because we want to provide the most cost-effective solution, our support can be used as a shared or dedicated service depending on project needs.

Our team has years of operator experience with clinical backgrounds from hospitals all across the country. We’ve been in your shoes and can navigate the daily challenges you encounter with ease and expertise. We work with you and on your behalf 24x7x365 to resolve issues without disrupting your staff and providing them the freedom to focus on critical projects and deliver better patient care.

Continue ReadingRead Less
Support Services

See What Our Clients Are Saying About Us

We deliver 24x7x365 Tier 1 help desk and Tier 2 application support that provides faster issue resolutions from quality people. We do the work so you can devote your resources to better patient care.

  • “Because Parallon Technology Solutions provides high-level IT support and full clinical solutions, we don’t have to continually recruit personnel. Instead, we get experts all the time.”

    – CIO Short-term Acute Care Hospital

  • “It doesn’t work when people in my role ask their team to do double-duty on the legacy system and the new system. You need to ensure that their focus is on the new system. Parallon Technology Solutions provided us with the flexibility, experience and cost effectiveness needed to continue supporting our end-users with the same care they have received in the past. By partnering with PTS we combined excellence, key proven practices and deep expertise for the benefit of SLHS.”

    -Todd Hatton
    Saint Luke's Health System