As we close our series on MEDITECH 6.x implementation phases, our hope is that we have provided some actionable information that will help you in the decision-making process. We appreciate you taking the time to read our blog and as a thank you, we are offering a downloadable version of this series in an eBook here.
Today, we will be covering the “post-live” phase which includes tasks that focus on stabilization, optimization and transition to normal operations.
Here are 6 key components to keep in mind:
- Transition: Now that the system is live and the go-live phase is complete, your command center is shut down and the transition to normal support operations is in progress. Help desk and issue management processes will continue to account for the new system and management of go-live issues will proceed until completion. Project core team members will go back to their prior roles and we suggest that you be mindful of this process because it has an impact on the entire organization and communication will continue to be vital.
- Stabilization: The focus will shift from day-to-day go-live support to ensuring system is being utilized and your organization is compliant to new processes and system requirements. Patient Accounting processes should be closely monitored to make sure charges are dropped and reconciled, claims are produced and paid and that A/R days are managed. Additionally, registration throughput, medication scanning, chart audits and physician adoption should be closely monitored. Reports will now include actual live data and a detailed review of data coming out of system for both operational and financial reporting purposes will be required. The first month is accounted for during this phase and associated reports and processes need to reviewed and audited. The stabilization process is important to ensure system adoption and utilization will continue and creates a foundation for future optimization.
- Optimization: During the project, we recommended that you track the items discussed during implementation that could be completed at a later date. At this point, these items need to be prioritized and mapped out after stabilization the period. The management of all optimization tasks should be administered by your IT governance committee.
- Training: Additional training for selected end users, super users, IT support and physicians needs to be evaluated and executed during this phase. The training for super users and IT support is to review system set-up and associated processes so your organization is prepared for the required support. The training should include lessons learned from implementation and respective documentation will need to be updated. Also note that new employee training should include new system functionality and processes.
- Lessons Learned: As part of the project closure process, you’ll need to allocate time to document and review lessons learned from project. The lessons learned are important to review in order to mitigate risks in the future and you’ll want to share them with the project core team members and project leadership.
- Celebrate: Implementing new MEDITECH system is a large undertaking! It impacts the entire organization from employees, physicians to patients. Allow for time to reflect and celebrate the success of the project and all individuals involved. It is important to recognize the efforts made during the implementation and it gives people an opportunity to take pride in their success.
If you are considering implementing a new system or upgrading your current MEDITECH environment, our team would be happy to provide specific insight depending on your needs and answer any questions you might have. Please contact us at firstname.lastname@example.org or call us at (855) 276-9112.
About The Author:
Craig McCollum is AVP of Professional Services at Parallon Technology Solutions. In this role, he is responsible for implementation services and project delivery for PTS’ clients. Craig has more than 20 years of healthcare IT and finance experience, including practice leadership, business development, EHR project leadership, EHR implementation and financial management.
Craig is a member of Medical Users Software Exchange (MUSE) and Healthcare Information Management Systems Society (HIMSS). Craig is MEDITECH READY certified in project management, general financials, supply chain management and human resources planning. He earned a Bachelor of Science from Fresno State University