Book the patient with the correct provider, in the correct timeframe, and at a convenient location – sounds simple, right? Unfortunately, too many health systems struggle with non-standard scheduling protocols and templates. Difficult rules and variations among providers can make it challenging for schedulers to quickly and easily book appointments. Here are some helpful tips to improve your patient scheduling workflow and position your organization for self-service options:
- Define the scope for your project. Do you want to review certain specialties, or complete a full review across all specialties?
- Assess standard access metrics for selected specialties and providers. Use these data points as a baseline and compare them to the current provider template build. Block utilization can have a large impact on flexibility, patient distribution, and the ability to automate processes. If templates are overly customized, they can prevent you from taking advantage of automated and self-scheduling tools.
- Review scheduling protocols and guidelines. You can gain a better understanding of processes by observing your staff and asking the right questions such as: Do they have the tools they need to schedule the patient into the correct slot? Could you reduce the burden on nurses through less clinical triage?
- Review your processes for recalls, wait list management, and no shows to better utilize template availability.
Templates are not always built with patient preferences and convenience in mind, leading to unused slots and unrealized revenue. Your goal should be to leverage Epic’s decision support tools to provide an efficient, repeatable, and accurate outcome.
At Parallon Technology Solutions, we understand having an easy and efficient scheduling process is the foundation for any ambulatory access strategy. Our team of tenured patient access professionals will complete a thorough review of your template and scheduling practices for designated specialties. Once completed, you will have a list of suggested improvements that reference the most current Epic functionality. We can provide advice and recommendations for building a team and governance structures needed to realize the suggested improvements. For more details on the low-cost, short-term analysis PTS provides, you can download our solution overview here.
Our team is experienced and we have been successfully providing services to hospital systems for over 15 years. PTS has the highest quality experts and our network consists solely of ex-Epic or highly tenured industry professionals. To start a conversation or schedule a meeting, please email us at firstname.lastname@example.org or call us at 855.276.9112.
Going to UGM 2018?
While you are making your schedule for the UGM 2018 conference, please make sure to join us on the evening of August 27th at the Old Fashioned to experience the downtown Madison nightlife at one of Wisconsin’s favorite venues. We would love the opportunity to learn more about you, your organization, and current Epic needs.